Thursday, November 29, 2012

Lexus Places First in 2012 J.D. Power Sales Satisfaction Index Study

For the second year in a row, Lexus has topped the J.D. Power U.S. Sales Satisfaction Index (SSI) study, placing first among luxury brands and scoring highest overall.

Here’s how Lexus performed against the other luxury brands:

12-11-28-lexus-jd-power-sales-satisfaction
The SSI study ranks the new-vehicle purchase experience and measures customer satisfaction with the selling dealership, and is based on responses from 31,386 buyers who purchased or leased their new vehicle in May 2012.

Courtesy of Lexus Enthusiast

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