Lexus of Orlando - Three Positive Reviews on DealerRater
- We came to this dealership from Melbourne, on the recommendation of another satisfied Lexus of Orlando customer. We were taken excellent care of by Mr. Jorge Laucerica, product specialist, who really knew the product and truly cared about serving his customer. The pricing game was very straightforward,cordial and professional, thanks to Mr. Dan Warren and completed with Mr. Steve Wofford. Mr. Laucerica showed us our vehicle and spent an extraordinary amount of personal time and attention to details to make sure we were familiar with the many features, and followed through with courtesy calls afterward. The few items to be taken care of were handled with great professionalism by Mr. Francisco Gonzalez (one of the best service reps I've dealt with), Mr. Howard Keyser and Ms. Rachel Ward. This team went to great lengths to make our experience of owning our 2011 RX350 truly "world class". They have earned our highest recommendation for a great product, service and delivery. -GlockRocket34
- My experience with Doug Chan was more than outstanding. He was extremely thorough and polite. He was so professional using my name rather than "Sweetie"~~"Dear"~~etc.Today (2/21/12) Doug called to inquire whether or not I had further questions or needed assistance with any of the described-in-detail features.Since last Thursday's drive back to Port Orange, have driven the car once--six miles (round trip to Publix). As I do more driving, may have questions. At this point in time, after his detailed instructions and explanations of the features . . . doing okay.
Doug Chan could not have provided a higher level of excellence during this transaction. Again, he was extraordinarily professional and respestful. In a nutshell, Doug Chan is the best!! -MAB914 - Dominic did a super job today taking care of my car and sending me off feeling safe. I think his service was just what he would do if I was his grandmother! -Danee
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